FAQ

About UB

Why collect from UB?

UB collaborates with inspiring artists and creatives on Instagram to create unique 3d printed sculptures. At UB, we offer limited edition original artwork that is more accessible and collectible. By purchasing a piece through UB, you are investing in the career of the artist, bringing daily inspiration into your life, and supporting the future of the arts.

Who does UB collaborate with?

UB always carefully look for new inspiring artists and creatives mainly via Instagram to collaborate with and challenge their boundary to bring newer, bolder ideas to life. If you know any interesting artist or creative, please email at info@uniqueboard.com

Artwork

How do I know my artwork is authentic and one of a kind?

We collaborate with some of the most inspiring artists and creatives on Instagram to create limited edition original artwork. Upon purchase, each work is accompanied by a certificate of authenticity.

What is a limited edition piece?

All our editions are a limited run only for 3 months. After this 3 month, you will never find the editions in any other places.

What is an Original Work?

An original work is a completely unique piece of artwork. If there is an original work that you love that is no longer available for sale, please email info@uniqueboard.com and we can discuss a potential commission for a new original work with the artist on your behalf.

Are the colors exactly as they appear on my screen?

We work hard to ensure that all images are displayed accurately; however, your screen resolution, model, and brightness may reflect subtle variations from the actual work.

Can I see UB artwork in person?

It will be available if you live in New York metro area. You can email us at info@uniqueboard.com for our upcoming events & exhibitions.

 

Shipping & Returns

What is UB’s shipping policy?

We send our packages out within 1-2 business days of your artwork being completed. All domestic orders are shipping ground service and, in most cases, will deliver within 2-5 business days. You will receive an email with a link to your tracking number when your order ships.

Do you ship internationally?

Yes: we ship globally across various carriers. Tracking information is provided at time of shipment. International orders typically deliver within 5-10 business days. Please not that all customers outside the U.S. are responsible for any taxes, duties or fees associated with the shipment. You can read more about our international shipping policy on our Privacy & Terms page.

I’d like to ship my order to two locations. Is it possible?

Currently, you are only able to ship to one location per order. To ship to multiple locations, we suggest placing multiple orders.

My order had more than one piece with different lead times. Will they be shipped together?

No, we will ship each piece separately with different lead times.

How can I change my shipping address?

Reach out to our team at info@uniqueboard.com and we will help make that change.

What is UB’s return policy?

Due to the fact that each of our pieces are made specifically for the buyer and only made when ordered, we are not able to offer returns.

 

Existing Orders

How can I check the status of my order?

Our team will send you email status updates as your items move into production and once they are shipped. You may reach out to us at info@uniqueboard.com  for an update. 

My order arrived, but there is a problem with it.

We are very sorry to hear that. Please reach out to info@uniqueboard.com  and someone from our team will work with you to resolve the problem.

 

Placing an Order

What happens after I place an order?

After you place an order, the fabrication process begins. All of our pieces are fabricated using modern technologies with a lot of handwork.

Where can I expect to receive my order?

Our sustainable model requires that the fabrication process begins once your order is placed. Currently, our technology calls for a 3 – 4 week production period, after which your order will ship.

Which payment options can I use?

We accept payments through various credit cards, including Visa, MasterCard, American Express and Discover.